A single landing screen that shows what is overdue, what is waiting on you, and what is coming this week. No hunting through queues to find your day.
Hotline, web form, email forwarders, walk-in, and internal referral all land in the same place. Triage with a keystroke; convert to a case when it is real.
A cross-case lead library so an investigator can move from interview to interview, document to document, and the work-product stays attached to the right matter.
Status, priority, subjects, persons-involved, evidence, deadlines, decisions. Built so when the questions come, the file already has the answers.
Every uploaded file is fingerprinted, extracted, and indexed on the way in. PDFs are parsed, images are OCR-read with table structure, audio is transcribed, and people, dates, and organizations are pulled out — so investigators can ask the file what is in it instead of opening every attachment.
Every interview gets a record: who, when, with whom, and what was asked. The AI co-pilot drafts prep questions and a briefing from the case material so you walk in ready, and the notes you take walk back into the canonical record.
Route closure recommendations, sanctions, escalations, and disclosures to the right approver with the right context. Decisions are recorded against the case, not buried in email threads.
Volume, time-to-resolve, on-time delivery, reopen rate, and breakdowns by source and category. Click any number to see the exact cases driving it.
When a case closes, the report is already most of the way written. Pick which sections the reader needs, skip the rest, and export — to PDF or CSV in seconds, or to a full org ZIP when a regulator asks.
Full-text and semantic search across cases, intakes, leads, evidence text, interview notes, and case notes — with structured filters that match how investigators actually narrow a query.
Issue a hold against any case, person, or data scope. CaseAgent freezes the relevant artifacts, tracks acknowledgements, and gives counsel a clean evidence trail.