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§ Pricing

Priced for the shape of your program.

Flat workspace fee plus per-seat. Annual contracts come with a meaningful discount. We’d rather quote something that fits than make you pick a tier that doesn’t — so prices are quoted, not posted.

Team

For investigative teams inside a single business unit.
A complete case workspace for HR, ethics, compliance, and threat groups. Everything you need to take a case from intake to closure — without spreadsheets, without ticket workarounds.
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  • Cases, leads, and evidence within plan limits
  • Hotline, web form, email, walk-in, and internal-referral intake
  • AI co-pilot grounded in your case material — chat, findings, interview prep, evidence summaries
  • Evidence pipeline: OCR for images and PDFs, transcription for audio, entity extraction
  • SHA-256 verified evidence, intake, and lead-attachment chain of custody
  • Tamper-evident, hash-chained audit log with PDF and CSV export
  • Per-case access policies plus workspace-level RBAC
  • Multi-factor authentication via TOTP authenticator app or passkey; required for every user at public launch
  • PII redaction at intake
  • Email support during business hours
Most common

Enterprise

For larger programs and regulated industries.
Everything in Team, with higher limits, the identity and governance controls procurement asks for, and dedicated onboarding.
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  • Higher case, lead, evidence, and seat limits
  • SAML SSO and SCIM 2.0 provisioning with Okta and Microsoft Entra ID
  • Custom roles built from a 50+ permission registry; mappable to your IdP groups
  • Customer-managed encryption keys (BYOK) via AWS KMS or GCP KMS — every decrypt logged
  • Outbound signed webhooks (HMAC-SHA-256, retry-aware, secret rotation)
  • Per-case retention overrides on top of org-level retention policy
  • API tokens for programmatic access
  • DPA and security questionnaire support
  • Dedicated onboarding and migration help
  • Priority email response
Annual discount available. Annual contracts include locked pricing for the term and a meaningful discount versus month-to-month. Discussed during scoping — no public list price.
Enterprise — live today

The controls procurement asks about — already in the product.

Most of the items security and identity teams put at the top of a questionnaire are already implemented and entitlement-gated to Enterprise. Below — what is shipping now, not roadmap.

SAML SSO + SCIM 2.0Live

SAML single sign-on plus full SCIM 2.0 user and group provisioning. Wired for Okta and Microsoft Entra ID; directory sync reconciles daily.

Custom roles, mapped to your IdPLive

Build roles from a 50+ fine-grained permission registry and map them to your identity-provider groups. Every assignment recorded in an audit table.

Customer-managed keys (BYOK)Live

Envelope encryption with your AWS KMS or GCP KMS key. Every decrypt logged with the user, action, and case it served — so a KMS access review is a single query.

Outbound signed webhooksLive

HMAC-SHA-256 signed delivery, retry with backoff, secret rotation, and a test endpoint. Wire CaseAgent intake and retention events into your SIEM or SOAR.

Per-case retention overridesLive

Set a default retention at the workspace, then override on the cases legal needs longer. The retention sweeper respects per-case policy on every run.

API tokens for programmatic accessLive

Issue bearer tokens scoped to the workspace, with expiry and one-click revocation, for the integrations your platform team builds in-house.

Compare tiers

What’s in each tier.

Feature
Team
EnterpriseMost common
Case management
Cases, leads, evidence
Plan limits
Higher limits
Intake channels
Hotline · web form · email · walk-in · internal referral
Same + custom intake fields
AI co-pilot (chat, findings, interview prep)
Grounded in case material
Grounded in case material
Evidence AI pipeline (OCR · transcription · entity extraction)
Evidence chain of custody
SHA-256 verified
SHA-256 verified
Intake & lead attachment chain of custody
SHA-256 verified
SHA-256 verified
Legal hold (in-product)
Multi-section case reports (PDF · CSV)
Timeline auto-build + visual PDF export
Access & identity
Workspace SSO (SAML)
Discussed during scoping
Available via Clerk Enterprise
MFA required for every user
At public launch
At public launch
Per-case access policies
Role-based access (workspace)
Standard roles
Standard roles
SCIM 2.0 user provisioning
Directory sync (Okta · Microsoft Entra ID)
Custom roles (50+ permission registry)
Custom role ↔ IdP group mapping
Break-glass access (executive-approved)
New-device sign-in alerts
Records & accountability
Tamper-evident audit log (hash-chained)
Audit log export (PDF · CSV)
Workspace-level retention
Per-case retention overrides
Full-org data export (ZIP, GDPR DSAR)
PII redaction at intake
Security & data
Encryption in transit
TLS 1.2+
TLS 1.2+
Encryption at rest
Tenant isolation
Per-organization
Per-organization
Customer-managed keys (BYOK)
AWS KMS or GCP KMS
Off-site immutable backups (Object Lock)
Data residency options
On roadmap
SOC 2 Type II
On roadmap
On roadmap
DPA available
Reporting & integrations
Built-in metrics & dashboards
API tokens for programmatic access
Outbound signed webhooks
HMAC-SHA-256 · retry-aware
Usage & limits
AI credits per month
Included allowance · top-up available
Higher allowance · top-up available
Storage allowance
Included + metered overage
Higher + metered overage
Support
Onboarding
Self-serve guide
Guided onboarding
Support channel
Email, business hours
Email + priority response
Uptime commitment
Not yet committed
Not yet committed
Pricing questions

Asked early, often, and reasonably.

Why no public pricing?
Investigation programs vary too widely for a sticker price to be useful. The number of programs, seats, intake channels, and security commitments materially change the shape of a deployment. We'd rather quote something that fits than have you pick a tier that doesn't.
How do you price?
A flat workspace fee plus a per-seat fee. The flat fee covers everything that doesn't scale with users — intake channels, the audit infrastructure, integrations, the AI co-pilot. The per-seat fee covers actual investigators, reviewers, and approvers in the workspace.
Is there an annual discount?
Yes. Annual contracts come with a meaningful discount versus month-to-month, plus locked pricing for the term. Most customers go annual after a short pilot.
Can we pilot before committing?
Yes. We run paid pilots with a defined scope — typically one workspace, a fixed seat count, and a clear success criterion. Pilots convert into annual contracts; if they don't, you keep the case data export.

Ready for a quote?

Tell us workspace count, rough seat count, and any security commitments you need — we'll come back with a number and a deployment plan.

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CaseAgent

Secure case management for investigative teams. Without the complexity of legacy enterprise systems.

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